Refund Policy

Last updated: 5 August 2026. This Policy describes when OnlineReason issues refunds for paid educational services arranged offline.

Eligibility

Refunds apply to fees paid directly to OnlineReason for cohort seats, Mentor Track packages, or Self-Paced Lane access. Day passes for Learning Labs purchased as add-ons follow the same timelines unless a lab date has already passed.

Timeframe for full refunds

You may request a full refund within 7 calendar days of payment if you have not accessed more than the orientation materials and have not attended a live mentor session. Requests after this window are evaluated as partial refunds or declines according to the rules below.

Partial refunds

If you withdraw between day 8 and the end of week 3 of a cohort, we may refund 50% of the course fee after deducting any issued certificate or private mentor hours already delivered. Withdrawals after week 3 are generally not refundable except in exceptional circumstances described under Exceptions.

Non-refundable items

Completed private mentor calls, printed workbooks already shipped, third-party exam vouchers, and lab day passes for dates that have already occurred are non-refundable.

Refund process

Email info@onlinereason.digital with your full name, course name, payment date, and reason for the request. We may ask for proof of payment. Phone support is available at 662 4337576 for clarification, but written requests start the formal review.

Processing time

Approved refunds are processed within 14 business days of confirmation. Bank processing times outside OnlineReason may add several additional days.

Refund method

Refunds return to the original payment method when possible. If the original channel is unavailable, we will arrange a bank transfer to an account in your name.

Cancellation by OnlineReason

If we cancel a cohort, you may choose a full refund or a free transfer to a later cohort of equal value.

Exceptions

Serious documented illness, military call-up, or relocation outside Thailand with evidence may qualify for goodwill adjustments outside the standard schedule. Decisions are made case by case and confirmed in writing.

Contact for refund requests

OnlineReason · Street: 8/78-79 Charansanitwongse 42 Road Bangyikan; City: Bangphlat; State/province/area: Bangkok; Phone number: 662 4337576; Zip code: 10700; Country calling code: +66; Country: Thailand · info@onlinereason.digital